Product

Are products authentic and original? 
• Yes, We are G9SKIN authorized distributor in Singapore. We import products directly from G9SKIN in Korea.

I want to check a list of ingredients for a product.
• You can check ingredients list on each product detail page.

I want to buy products. but it shows out of stock. When will products be back ?
• Due to high demand, some item can be out of stock. but we try our best to re-stock as soon as possible. If you want to know re-stocking schedule, Please contact us.

Do you offer any coupons or vouchers? 
• Yes, We can provide coupons or vouchers. When we offer coupons or vouchers, we will post related information at What’s New section at G9skin.sg or Facebook.

Can I get a information how to use products?
• You can check ‘how to use’ on each product detail page. or contact us for more details.

Order

How should I purchase?

*Note: The user must be registered as a member of G9skin or guest checkout in order to purchase from G9skin.sg

• Steps to purchase products:

1. Click on the product you would like to purchase.

2. Select the quantity and options (if any) and click “Add to Cart”.

3. Repeat step 1 and 2 for more products.

4. Go to cart and check if the detail of the product(s) added is/are correct and choose shipping option (delivery method), after confirming, click on the checkout button to proceed to the payment page.

What forms of payment does G9skin.sg accept?
• We gladly accept Credit Card(Visa, Master) by Smoovpay, Paypal, Bank fund transfers(via DBS/POSB). Cash or Nets payment has to be made at our office and Cash on delivery at your place also possible.

What is the currency my order will be billed in and GST ?
• All orders made in Singapore or payments made Credit card (Visa, Mastercard), Bank Transfer, Paypal, COD will automatically be billed in Singapore Dollars(SGD) upon checkout page.
• All prices stated include 7% GST.

I am a tourist in Singapore. Can I get GST Refund ? 
• If you are a tourist and amount is over $100, We will provide GST refund voucher to claim GST at the airport.

I am corporate buyer/ wholesaler/ overseas buyer, I want to order bulk, can I get wholesale price?
Yes, You can contact us for more details.

Return

Can I return items purchased at G9skin.sg? 
• For any reason you are not completely satisfied with the products purchased from G9skin.sg within 14 days from the date of purchase or delivery, you may return the unused portion for exchange or refund.

What is the process of refund ? 
• If you would like to return or exchange a product(s) purchased from G9skin.sg. please contact G9skin.sg. Customer Services directly on 6570 4635, who will guide you further in arranging this.

Delivery

How will the product(s) be delivered to us?
• The product(s) will be delivered to your door step by reliable courier service. It will take 3 working days
• In order to process payments using Paypal, your registered Paypal address must match the shipping address.

How much is delivery fee ?
• It will be free of charge if purchase amount is over min $50 in Singapore.
• $6 will be charged if purchase amount is below $50.

Do I have to be present at the time of delivery ?
• You need to be present at the time of delivery to sign and accept the purchase or If you are not available to sign for the delivery, you can arrange for another person to accept the delivery.